Support Policy Page

Support Policy

Our support team is here to help with orders, payments, returns and technical issues.

1. Contact channels

  • Contact form on the Contact Us page.
  • Email support and in-app messaging with sellers.
  • Phone support during working hours.

2. Working hours

  • Saturday to Thursday, 9:00 AM to 6:00 PM.
  • Messages outside working hours are answered the next working day.

3. Response times

  • Order and payment issues: within 24 hours.
  • General questions: within 48 hours.
  • Urgent cases (fraud, damaged high-value items): priority handling.

4. Fair use

Please provide your order number and clear details. Abusive language or repeated spam may lead to restricted support access.